Help / Frequently Asked Questions (FAQ)
What is AfriTrove?
AfriTrove is an online marketplace where you can shop for a wide range of products from trusted vendors across Nigeria — including electronics, fashion, home goods, and more.
Shopper FAQs
How do I place an order?
Browse through our categories or search for a product, click “Add to Cart,” then proceed to checkout. Fill in your details and select a payment method to complete your order.
What payment methods do you accept?
At the moment, we offer Pay on Delivery (PoD) for your convenience. You can pay in cash when your order is delivered to your doorstep.
We are working on adding more secure online payment options soon.
How long does delivery take?
Delivery time depends on your location and the vendor. On average, orders are delivered within 2–7 business days.
What is the return policy?
Yes, we accept returns, but it depends on the product. Some items may not be eligible for return due to hygiene, usage, or supplier policy.
Please contact us within 48 hours of delivery if there’s an issue, and we’ll guide you through the return process.
Vendor FAQs
How do I become a vendor?
To become a vendor, simply go to our Vendor Registration page, fill out the form, and submit your details. Once approved, you can start listing your products.
Is there a fee to sell?
AfriTrove currently offers free vendor registration. However, a small commission may be charged per sale depending on the category. We’ll inform you of the rate during onboarding.
How do I add my products?
Once you’re registered and logged in, go to your Vendor Dashboard, click on “Products”, then select “Add New Product.” Fill in the product details, upload images, set your price, and publish your listing.
How do I get paid?
Currently, AfriTrove handles the delivery. Once a customer places an order, we’ll pick up the product from you and deliver it. Our goal is to pay you upfront when we collect the product. If the customer is unavailable or refuses the order, we’ll return the product to you, and you’ll refund the amount we paid.
Who handles shipping and delivery?
AfriTrove takes care of all shipping and delivery. Once an order is placed, we’ll contact you, pick up the product, and deliver it to the customer. You don’t have to worry about logistics — we handle that part for you.
Can I manage my orders and customers?
At the moment, AfriTrove handles all customer communication and order delivery. As a vendor, you will be notified when a product is ordered, and we’ll take care of the rest — from pickup to delivery. This allows you to focus on listing quality products while we manage the logistics.
What kind of products can I sell?
Vendors can sell genuine, legal products in categories such as electronics, fashion, beauty, home goods, and more. AfriTrove reserves the right to review or reject listings that violate our policies.
Can I offer discounts or promotions?
Yes! You can create discounts or coupon codes through your dashboard to boost sales.
Who do I contact for help?
You can reach our support team at 📧 support@afritrove.com or via WhatsApp/phone on 📞 +2348031191449.