Terms & Conditions

01About these terms

AfriTrove is the trading name used by AfriTrove Market for its online grocery and everyday-essentials service. In these terms, “AfriTrove”, “we”, “us” and “our” refer to AfriTrove Market. “You” and “your” refer to anyone who visits the website, creates an account or places an order.

These terms apply to your use of afritrove.com and any order made through the website. If you do not agree with them, please do not use the website or place an order.

02Eligibility and accounts

You must have legal capacity to enter a contract or use the website under the supervision of a parent or legal guardian. When creating an account or ordering, you must provide accurate, current and complete information.

• You are responsible for keeping your login details confidential.
• You are responsible for activity carried out through your account unless you promptly report unauthorised use.
• We may suspend or close an account used fraudulently, unlawfully or in breach of these terms.

03Products, prices and availability

AfriTrove offers groceries, household products and other everyday essentials. We aim to keep descriptions, images, prices and availability accurate, but minor differences may occur. Product packaging may change without notice, and fresh items may naturally vary in appearance, size or weight.

• Prices are displayed in Nigerian naira unless stated otherwise.
• A product appearing on the website does not guarantee that it will remain available.
• We may correct an obvious pricing, description or stock error before accepting or fulfilling an order.
• If an ordered item becomes unavailable, we may contact you about a substitute, remove the item or arrange the appropriate adjustment or refund. We will not knowingly charge you for an item we do not supply.

04Orders and acceptance

Adding an item to your cart or submitting checkout does not by itself mean that we have accepted your order. Your order is an offer to buy the selected products. Acceptance occurs when we confirm or begin processing the order.

• You must review your cart, contact details and delivery address before submitting the order.
• We may decline or cancel an order because of unavailable stock, an incorrect price, delivery limitations, suspected fraud, payment failure or another reasonable operational issue.
• We may limit quantities where necessary to protect availability or prevent resale and misuse.
• If we cancel an amount already paid, we will arrange the appropriate reversal or refund through the relevant payment route.

05Payments

The payment methods currently available will be shown during checkout. You authorise the applicable payment provider to process the amount shown for your order. We do not control a bank or payment provider’s independent processing times.

You must use a payment method that you are authorised to use. An order may be delayed or cancelled if payment is unsuccessful, reversed, disputed or identified as potentially fraudulent.

06Delivery

AfriTrove currently delivers to selected areas in Abuja. Enter your full address at checkout to confirm availability. The applicable delivery charge will be displayed during checkout.

• Delivery timing depends on the address, order details, product availability, traffic, weather and other operational conditions.
• Any delivery estimate is an estimate unless we expressly confirm otherwise.
• You must provide a correct address, reachable phone number and reasonable access to the delivery location.
• Additional costs or a new delivery arrangement may apply when delivery fails because the address is incorrect, the recipient is unavailable or access cannot be obtained.
• Risk in the products passes to you when the order is delivered to you or a person authorised to receive it at the stated address.

07Changes and cancellations

Contact us immediately if you need to change or cancel an order. We will check its status, but we cannot guarantee a change or cancellation after processing, picking or delivery has started.

If a cancellation is accepted after payment, the amount eligible for refund will be returned through the appropriate payment route. Processing time may depend on the payment provider.

08Returns, incorrect items and refunds

Check your order as soon as reasonably possible after delivery. If an item is missing, incorrect, damaged, defective or not as described, contact us promptly with your order number and clear supporting details or photographs where relevant.

• Do not return any item without first contacting AfriTrove for instructions.
• For food-safety and hygiene reasons, perishable, opened, used or temperature-sensitive products generally cannot be returned merely because you changed your mind.
• Where a claim is accepted, the available remedy may include replacement, account adjustment or refund, depending on the item, the issue and applicable law.
• Approved refunds are sent through the appropriate payment route. The time taken to appear may depend on your bank or payment provider.

Nothing in this section limits any mandatory right or remedy available to you under Nigerian consumer-protection law.

09Acceptable website use

You may use the website only for lawful personal shopping and information purposes. You must not:

• attempt to gain unauthorised access to the website, accounts, systems or data;
• introduce malware, scrape the website at scale, interfere with its operation or bypass security controls;
• use false information, another person’s payment details without permission or the service for fraud;
• copy, republish or commercially exploit AfriTrove content, branding, graphics or software without written permission.

All rights in the AfriTrove name, website design, written content, graphics and other original material belong to AfriTrove or the relevant rights holder.

10Service availability and liability

We work to keep the website and service available, secure and accurate, but we do not guarantee uninterrupted access. Maintenance, internet failures, events outside our reasonable control or third-party services may temporarily affect operation.

To the fullest extent permitted by law, AfriTrove is not responsible for indirect or consequential loss that was not reasonably foreseeable when the order was made. Our responsibility for a product order will not exceed the amount paid for the affected product or order, except where applicable law does not allow such a limitation.

Nothing in these terms excludes liability that cannot legally be excluded, including liability arising from fraud, wilful misconduct or any mandatory consumer right.

11Privacy and communications

We use personal information to operate accounts, process orders, arrange delivery, provide support, prevent fraud and meet legal obligations. Our Privacy Policy explains this in more detail.

By placing an order, you agree that we may send service communications needed to confirm, fulfil or support that order. Marketing messages will be handled according to your choices and applicable law.

12Changes to these terms

We may update these terms to reflect changes to the service, operations or law. The updated version will be posted on this page with a revised effective date. Changes apply from that date and do not unfairly remove rights that already arose from an accepted order.

13Governing law and disputes

These terms are governed by the laws of the Federal Republic of Nigeria. If a concern arises, please contact us first so we can try to resolve it promptly. If it cannot be resolved informally, the parties may use any complaint, mediation or court process available under applicable Nigerian law, including the courts with appropriate jurisdiction in the Federal Capital Territory, Abuja.

14Contact

Questions about these terms or an order can be sent through our Contact page or by email at support@afritrove.com. Include your order number when contacting us about an existing order.